When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person.Which way do you prefer?

There are several ways for people to express their dissatisfaction about a product or poor service. Depending on  personal experiences, lifestyle and emotional concerns, we can find that some people prefer to express their discontent by writing a letter, while others prefer to complain in person.

In my perspective, both ways are good in their situation situations and both of them have some advantages and disadvantages.

About the first way, I think it's easy to write a complaint as a letter and send it to a seller or manager who you bought a product or got a service from. But in some situations it seems pretty difficult to write and explain a problem as a letter. Managers or sellers might not have enough time to read the mail.

So it takes a long time to consider. Moreover, if they can read the complaint they wouldn't interact with you easily therefore they should write another letter for asking some question about that issue when they need.

On the other hand, it’s easy to communicate with sellers or managers then complain about problems. Through this way, we can easily approach them, and then tell them what is wrong with a product or service. 

They can ask us related questions about the problem as well. We can explain a problem. This is a face-to-face interact interaction or meeting that can be more effective and helpful than other ways.

But in this way we should consider some points. We should respect all staff and speak politely and explain carefully and we shouldn't argue with them.

All the factors mentioned above determine me to draw the conclusion that is obviously better to complain about a bad quality product or poor service in person rather than in writing , because we can easily approach a person who is responsible for a company or store or place. Hence it is our duty to complain but in a right way and politely.